We take security seriously. In order to get an Instone login you will need to first be an authorized dealer. In order to become an authorized dealer, please contact customer service. Once completed fill out the New User Account Setup form.
We take security seriously. In order to get an Instone login you will need to first be an authorized dealer. In order to become an authorized dealer, please contact customer service. Once completed fill out the New User Account Setup form.
Once an online order is placed, you will need to contact Customer Service for needed changes.
Want to know where to find coupon codes and promotional discounts? Once logged into your dealer portal head to the Instone News & Events section where current promotions will be displayed. Be sure to use the code at the checkout to get the offer. You'll also notice when browsing special corner flags to indicate which products are eligible for the offer.
Visit Bud's Boneyard for all available discounts and coupons.
Our white glove service includes helping you find the dealer closest to you that also carries the product you're looking for and we don't leave that up to AI. Contact our customer service team and they will be happy to help you find the right dealer for your needs. Most of the time all that is needed is your zip code and the name of the products you're seeking.
To check stock, login to your dealer account and find the item you are looking for using the search method of your choice. Beneath the item, you will see a small grid labeled 'Available Quantity'. The numbers listed on the grid represent the availability of that product at any one of our four warehouse locations: Massachuesetts, New Jersey, Ohio and Illinois. And since our grid is live, the numbers listed are a real-time representation of that product's availability.
To find the cost of a product, first login to your dealer account and find the item you're looking for by browsing the Shop Products menu option on the left side of the screen or by using the search bar at the top of the window. Once you have found the item, your per unit dealer cost will be listed on the right side of the screen along with the specific unit type.
Want to know where to find coupon codes and promotional discounts? Once logged into your dealer portal head to the Instone News & Events section where current promotions will be displayed. Be sure to use the code at the checkout to get the offer. You'll also notice when browsing special corner flags to indicate which products are eligible for the offer.
Visit Bud's Boneyard for all available discounts and coupons.
When needed, we will internally transfer material within our warehouses to fulfill your order. There is no fee to our customers for this transfer.
Interwarehouse transfers are done every week. However it can take up to 2 weeks for material to arrive at its new location.
While we can make arrangements for customer pick ups at our warehouse locations we strongly urge you to use our route truck system to get standard deliveries on a regular schedule. If your situation necessitates a pick up there are a few important items to remember.
We do our best to ensure your order is free of errors, but if you have questions about your invoice or pricing we're here to help. Simply contact our customer service team and they will address your needs.
We do our best to ensure you receive the best quality product, however we know that sometimes issues arise. If you need to submit a claim please use the claim form so our team can review the claim in detail. Once reviewed you will be contacted regarding possible outcomes.
To complete the form you will need:
If you are looking to return product that was ordered incorrectly or no longer needed, please contact our customer service team directly.
Visit our website or login to your dealer account and search for the product by name. Click on the product image for a more detailed view of that product's technical specifications including square footage, dimensions and installations.
Our inventory is designated by the following packaging abbreviations
To request sample boards, please contact your local Instone sales representative or contact customer service.
To see examples of our products in action, view our portfolio or check out our catalog shelf.